Terms
Website terms
These terms cover the use of the LiveLeadsLane website. Client work is governed separately by the scope and terms agreed in writing before a project starts.
Website information
The content on this site describes services, methods and past work in general terms. It is provided for information only and may change without notice.
Intellectual property
The LiveLeadsLane name, site design, copy and visual system belong to LiveLeadsLane. Please don't reproduce substantial parts of the site without permission. Platform names and trademarks mentioned belong to their respective owners.
Service discussions
Enquiries, calls and proposals are conversations, not contracts. A working relationship begins only when scope, deliverables and commercial terms are confirmed in writing by both sides.
Pricing
Prices shown on the pricing page are list prices in USD (GBP, EUR or CAD invoicing by custom quote) and apply to the scope described there; larger or unusual scopes are quoted in writing. Final fees, billing cycle and payment method are confirmed on the invoice after scope agreement. Advertising budget paid to platforms is separate from fees. Taxes such as VAT or GST, where they apply, are added to invoices as the law requires; please check with your own adviser how they apply to you.
No guarantee of advertising outcomes
Paid media and measurement results depend on market, offer, budget, competition and platform behaviour. Past results described on this site relate to specific accounts and conditions and are not a promise of comparable outcomes.
Third-party platforms
Work often relies on advertising, analytics and automation platforms operated by third parties. Their availability, policies, pricing and data handling are outside my control and may change.
External links
Links to external sites, including the booking tool, are provided for convenience. Their content and terms are the responsibility of those providers.
Contact
Questions about these terms: marketing@liveleadslane.com.
Contract length and cancellation
Paid advertising plans have a 60-day initial period and then continue month to month. SEO plans have a 3-month initial term and then continue month to month. Either side can cancel with 30 days' written notice. Plans do not auto-renew into a new fixed term. Monthly fees are billed in advance.
Ownership
Clients own their ad accounts, Google Business Profile, analytics and tag manager accounts, CRM, domain and website. LiveLeadsLane works through access the client grants and can remove at any time.
30-day fee refund
If a new client is not satisfied within the first 30 days of a monthly plan, LiveLeadsLane refunds 100% of the fees the client paid to LiveLeadsLane for that plan, on request. Advertising spend paid to Google, Meta, LinkedIn or other platforms, and fees for third-party tools, are paid to those companies and are not refundable by LiveLeadsLane.
14-day launch promise
Campaigns or the agreed monthly plan go live within 14 days of the client granting the required access and approving the plan. If they do not, the first month's management fee is waived. Delays caused by platform verification (for example Google Local Services Ads checks) or missing client access do not count toward the 14 days.
Founding-client offer
The founding-client offer (setup fees waived and 20% off management for the first 3 months) is limited to the number of spots shown on the pricing page. Founding clients agree in writing to allow their results to be published as a case study, to leave an honest review and to take occasional reference calls. Their list price is locked for 12 months.
No guarantee of results
LiveLeadsLane guarantees the work described above, not specific numbers of leads, rankings, sales or return on ad spend, which depend on factors outside its control.
